Premium Shared (*702#) & Dedicated USSD Codes in Kenya

Transparent Kenya Shilling Pricing

Shared USSD (*702#) Plans & Dedicated USSD Pricing

Choose a fast-activation Shared USSD extension on *702# across flexible tiers (*702*X#, *702*XX#, *702*XXX#, and *702*XXXX# — with FREE setup on 3-digit and 4-digit codes) or apply for your own exclusive Dedicated USSD code.

LIMITED TIME OFFER 100% FREE Setup on 3-Digit (*702*XXX#) & 4-Digit (*702*XXXX#) Shared USSD Extensions — Launch in 24 to 48 Hours!

SHARED USSD PLANS (*702#)

Shared USSD Code Extensions — Go Live in 24 to 48 Hours

Customer is charged Ksh 1.00 per USSD session • All amounts in Kenya Shillings (Ksh), VAT Exclusive.

Have Documents Ready? Submit Requirements

Premium 1-Digit Extension

Shared USSD — 1 Digit

Shortest shared dial string for high-volume brands & SACCOs

e.g. *702*6#

Code Format

*702*X#

Setup Fee (One-Time)

Ksh 10,000 +VAT

Monthly Maintenance Fee

Ksh 25,000 +VAT

Customer Session Charge

Ksh 1.00 / session

Single-digit extension (*702*6#) for effortless customer recall on radio, TV & billboards
Fast activation on our *702# Shared USSD gateway
Includes 5 whitelisted test numbers & real-time HTTP/S callback routing

Business 2-Digit Extension

Shared USSD — 2 Digits

Memorable 2-digit extension for SACCOs, MFIs & institutions

e.g. *702*23#

Code Format

*702*XX#

Setup Fee (One-Time)

Ksh 5,000 +VAT

Monthly Maintenance Fee

Ksh 10,000 +VAT

Customer Session Charge

Ksh 1.00 / session

Short 2-digit extension (*702*23#) ideal for SACCOs, MFIs, clinics, schools & utilities
Low one-time setup (Ksh 5,000) with Ksh 10,000/month maintenance
Full access to USSD Portal analytics, real-time session logs & webhook routing

Shared USSD — 3 Digits

Zero setup fee with a clean 3-digit extension for growing businesses

e.g. *702*325#

Code Format

*702*XXX#

Setup Fee (One-Time)

FREE (Ksh 0)

Monthly Maintenance Fee

Ksh 8,000 +VAT

Customer Session Charge

Ksh 1.00 / session

100% Free Setup & predictable Ksh 8,000/month maintenance
3-digit extension (*702*325#) ideal for businesses, hospitals, logistics & membership portals
Full access to USSD Portal analytics, real-time session logs & webhook routing

Best Value Starter Tier

FREE SETUP

Shared USSD — 4 Digits

Zero setup fee & lowest monthly cost for SMEs, Chamas and pilots

e.g. *702*4510#

Code Format

*702*XXXX#

Setup Fee (One-Time)

FREE (Ksh 0)

Monthly Maintenance Fee

Ksh 5,000 +VAT

Customer Session Charge

Ksh 1.00 / session

100% Free Setup & lowest Ksh 5,000/month maintenance
4-digit extension (*702*4510#) perfect for SMEs, Chamas, surveys, events & pilots
Upgrade seamlessly to a 3-digit, 2-digit, 1-digit, or Dedicated USSD code anytime

Important Pricing & Menu Development Note: All amounts above are in Kenya Shillings (Ksh) and are VAT Exclusive. Custom USSD menu development is charged based on the complexity and scope of your requirements — clients who need MSpace to build or host their USSD application menu should request a tailored quotation.

Request Menu Development Quotation Submit USSD Requirements

DEDICATED USSD (*XXX#) & SANDBOX TEST-BED

Dedicated USSD Code & 30-Day Test-Bed Service

Need your own standalone 3-digit USSD code (e.g. *384#) or a 30-day live network test environment before full launch?

Exclusive Corporate Code

Dedicated USSD (*XXX#)

Customers are charged to access code • Exclusive CAK & Telco Shortcode

Cost (Setup & Telco Integration)

Ksh 102,000 +VAT

Up-front Fee

Ksh 40,000 +VAT

Monthly Fee

Ksh 40,000 +VAT

Your own dedicated root code (no sub-extension needed)
Supports Post-pay (corporate-sponsored free-to-caller) or Pre-pay session billing
End-to-end CAK licensing & mobile network operator provisioning handled by MSpace

30-Day Live Network Sandbox

Test-Bed Service

Connection to live USSD test environment for 30 days

Cost (Initial 30 Days)

Ksh 27,000 +VAT

Extension (Additional 30 Days)

Ksh 27,000 +VAT

Whitelisted Test Lines

Up to 5 Mobile Numbers

Test your callback URLs and multi-step USSD flows on real handsets before public launch
Real-time session debugging and request/response inspection via the MSpace USSD Portal
Seamless promotion to Shared (*702#) or Dedicated USSD upon UAT sign-off

Industry Use Cases

When to Use USSD

Whenever your customers, members, or field agents need fast, reliable self-service on any mobile phone without downloading an app or buying data bundles.

Mobile Banking & SACCO Self-Service

Allow members to check account balances, view mini-statements, apply for instant emergency loans, and transfer funds 24/7 from any phone.

Banking, SACCOs & MFIs

Bill Inquiry & Service Collections

Let customers look up utility bills, school fees, county rates, or insurance policies and complete account inquiries and payment workflows inside the session.

Real-Time Bill Lookup

Surveys, Polls & Customer Feedback

Run interactive multi-question CSAT/NPS surveys, public opinion polls, and service evaluations with real-time response aggregation.

High Completion Rates

Vouchers, Loyalty & Promo Coupons

Issue digital discount vouchers, verify anti-counterfeit product codes, and let shoppers redeem loyalty points or airtime rewards at retail outlets.

FMCG & Retail Promotions

Prepaid & Roaming Callback Services

Power prepaid airtime/bundle vending, meter token purchases, and roaming callback services that work reliably across GSM networks.

Telco & Utility Vending

Agri-Tech, Healthcare & Field Portals

Empower farmers to check produce deliveries and input advances, or allow patients and agents to register claims and book clinic visits offline.

Nationwide Rural Reach

Why Organizations Choose MSpace USSD

Advantages of USSD

Unlike SMS or mobile apps that require internet connectivity, USSD establishes a live, real-time session between the handset and your application server.

Accessible from Any Mobile Phone

Reaches 100% of mobile subscribers on both basic feature phones ("kabambe") and modern smartphones — no mobile data or Wi-Fi required.

100% Handset Compatibility

Real-Time & Highly Interactive

Creates a continuous two-way session up to 180 seconds long, enabling up to 7x faster step-by-step menu navigation than two-way SMS.

Sub-Second Response Time

No Special Phone Settings or Apps

Zero app store downloads, zero SIM toolkit updates, and zero device configuration — users simply dial *702*23# and start transacting immediately.

Zero Onboarding Friction

Easy to Use for Every Customer

Simple numbered menus (1, 2, 3) up to 182 alphanumeric characters per screen make self-service intuitive in English, Kiswahili, or local languages.

Familiar User Experience

High Frequency & Flexible Menus

Menus are generated dynamically from your HTTP/HTTPS webhook, allowing personalized options per caller phone number and instant menu updates.

Dynamic Webhook API

Ephemeral & Secure Sessions

Unlike SMS messages that remain in the phone inbox, USSD screens vanish as soon as the session ends — keeping PINs and balances private.

Financial-Grade Privacy

Network Session Tariffs

Post-Pay & Pre-Pay USSD Session Tariffs

Flexible session billing options whether your organization sponsors the session cost (Post-pay) or the caller pays from airtime (Pre-pay).

TARIFFS — Post-Pay USSD (Organization Pays)
Transactions / Month	Cost per Session (Ksh, Tax Inc.)
0 – 50,000	Ksh 1.60
50,001 – 100,000	Ksh 1.40
100,001 – 250,000	Ksh 1.30
250,001 – 500,000	Ksh 1.10
500,001 – 1,000,000	Ksh 0.90
1,000,000+	Ksh 0.60

TARIFFS — Pre-Pay USSD (Customer Pays)
Service Category	Rate per 180 Seconds (Ksh)
Banking Institutions & SACCOs	Ksh 1.00
General Content & Interactive Services	Ksh 1.00
Shared USSD Extensions (`7026#`, `70223#`, `702325#`, `7024510#`)	Ksh 1.00

Instant Shared (*702#) & Dedicated USSD Codes in Kenya

Shared USSD (*702#) Plans & Dedicated USSD Pricing

Shared USSD Code Extensions — Go Live in 24 to 48 Hours

Shared USSD — 1 Digit

Shared USSD — 2 Digits

Shared USSD — 3 Digits

Shared USSD — 4 Digits

Dedicated USSD Code & 30-Day Test-Bed Service

Dedicated USSD (*XXX#)

Test-Bed Service

When to Use USSD

Mobile Banking & SACCO Self-Service

Bill Inquiry & Service Collections

Surveys, Polls & Customer Feedback

Vouchers, Loyalty & Promo Coupons

Prepaid & Roaming Callback Services

Agri-Tech, Healthcare & Field Portals

Advantages of USSD

Accessible from Any Mobile Phone

Real-Time & Highly Interactive

No Special Phone Settings or Apps

Easy to Use for Every Customer

High Frequency & Flexible Menus

Ephemeral & Secure Sessions

Post-Pay & Pre-Pay USSD Session Tariffs

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